FAQ’s

  • Does ICExpress own the transport vehicles? ICExpress owns some of the vehicles, but most of our Vehicles are transported by our transport Partners.
  • Are all shipments insured? When we quote we will indicate if the vehicle is covered for insurance or not. It is often far more cost-effective for your existing insurance company to insure your vehicle whilst it is being transported. Simply contact your insurer to arrange Goods in Transit Cover for the period that the vehicle is in transit – this is often at no extra cost to you. It is imperative that you get confirmation in writing from your insurer to cover yourself.  By default no insurance is included.
  • What payment methods do you provide?  ICExpress allows payment by EFT and we also have a credit card facility.  Payment selection is on the booking form sent out with the quote.
  • Who are your transport partners? ICExpress partners with blue-chip companies and we have contractual service level agreements in place ensuring reliable, safe and economical transport.
  • Are we able to track the progress of the transporter? All transporters have satellite tracking onboard and we are able to track the vehicle in real time.